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  • What is your Cancellation/Late Arrival Policy?
    I understand that unanticipated events happen occasionally in everyone's life. In my desire to be effective and fair to all clients, the following policies are honored for canceled/missed appointments or late arrivals: We ask that you give 2 days notice to cancel or change/reschedule any upcoming appointment. This gives the opportunity for someone else to schedule an appointment. Appointments that are missed or are canceled within 24 hours of the scheduled appointment start time will be charged 100% of the cost of service. This amount must be paid before your next scheduled appointment. Appointments can be canceled or rescheduled online through Square up to 48 hours before the appointment start time. After that, please text or call 603-440-1142 to cancel, or email a cancellation request to groundedsoultherapies@gmail.com. Please be sure to include your name and appointment time and date. Thank you so much for your understanding and consideration in this matter.
  • I'm feeling sick. Should I keep my appointment?
    Nope. You should always reschedule when you're feeling sick. I know it can be a bummer when you're looking forward to your service, but going through with the appointment can make you feel a lot worse and expose others to whatever you have. You'll enjoy it so much more once you're feeling well again.
  • I can't make my appointment. Can I send my [spouse/child/friend] in my place?
    Yes! If something comes up and you can't make your appointment time, feel free to send someone in your place. As long as you send someone take the spot, you won't be charged a cancellation fee.
  • Do you cancel appointments in increment weather?
    In the winter months, I rarely cancel appointments because of increment weather, but please do reschedule if you feel unsafe driving in. If there is ice/snow or other weather conditions that you feel unsafe driving in, notify me at least an hour before your appointment (more if possible) so that I can plan accordingly. I don't charge a cancellation fee for weather-related cancellations. I generally recommend a wait-and-see approach with weather since it's very hard to predict what the day will actually look like - so I am fine if you want to keep your appointment and notify me on the day of if weather conditions are bad.
  • Which Service Should I Choose?
    While I would love to provide a simple hard and fast rule for this, there isn't one. What will work best for you depends on the presenting issue as well as your own personal comfort level and preferences, and may change day to day depending on how you are feeling. Acute muscular pain or injury (such as low back pain or a "knot" in your shoulder) may respond more quickly to focused massage work, while reflexology and bowen therapy are both more holistic treatments that help restore the body's innate healing process and may lead to more long-lasting changes in the long term. Book the session that calls to you the most - during your intake we'll chat about your goals, and if the service you booked doesn't sound like the right fit, we'll just readjust. There's also a place to add notes when you book online if you have a specific goal in mind, or you can text, email or call for my recommendations.
  • Do you do deep tissue massage?
    The term "deep tissue" is a widely used term in massage that can be misleading, as there isn't a universally accepted meaning for it in the massage industry and can vary a lot depending on the practitioner. My massage is therapeutic - while I think all massage should be relaxing, I do work into focus areas to reduce tension and address pain and stiffness. I use a moderate amount of pressure that is usually enough for most people, but if you're looking for a super deep massage I am probably not the therapist for you. I encourage communication during the massage to find the right amount of pressure for each individual. Some areas may be sensitive - so I suggest speaking up when an area is tender enough that one finds themselves tensing up or holding their breath to "get through it". If the body is in guarding mode, it's not going to release the tension needed to reduce tension and pain.
  • I scheduled a Massage, but I feel more like doing Bowen Therapy today. Can we switch?
    The answer to this is usually yes! Every day is different, and sometimes you booked something weeks ago that isn't what you need today. It's generally pretty easy to switch between modalities, so we can tailor it to what's going on in the moment. If you'd like to switch to a service that requires more preparation, such as hot stone massage or the Lucky Feet or Leg treatments, it's better to send a text or email ahead of time so I can set it up.
  • Can I combine Reflexology with Massage?
    Yes, absolutely! In fact, I would recommend it - it feels divine. If you're interested in adding some Reflexology or Reiki into a session, just let me know. You can book one of the integrative sessions that combine different modalities on my menu, or book a longer session and request what you want done. The only modality that I am not able to combine with others is Bowen Therapy, since adding other techniques to Bowen can reduce Bowen's amazing effects.
  • I am interested in reflexology but I have ticklish feet. Do you think it would work?
    Reflexology is different than a foot massage. Reflexology can be done with a firm pressure and is often done without oil or lotion, so many people who complain of ticklish feet don't get ticklish during foot reflexology. If you do get ticklish and can't tolerate your feet being touched, I am also certified in ear reflexology and can work on hands as well.
  • What type of oil/products do you use?
    I do my best to provide a hypoallergenic space for my clients. I use unscented pesticide-free jojoba oil for the bulk of my massage, and an unscented jojoba-based lotion if needed. I use natural eco-friendly unscented laundry detergents and no fabric softener. While I do not use any scents in my products or in my treatment room, I do share a space with other practitioners - while no diffuse scents are used, they may use some lightly scented products in the communal waiting area and bathrooms. If you have any specific allergy concerns, please let me know.
  • Do I have to take my clothes off?
    No, you never have to undress if you don't want to. Some clients are fully nude while others prefer to leave some or all of their clothing on - I can adjust as needed. While most people choose to remove clothing for the oil-based massage, there are techniques that can be done through clothing - and Reflexology and Bowen Therapy don't require undressing at all.
  • I'm self-conscious about [insert insecurity here].
    I have seen it all. This is a judgement-free zone - you're fantastic just the way you are.
  • Should I apply [cologne/perfume/essential oils] before an appointment?
    No, please refrain from applying any scented products before a service as much as possible. I have a scent allergy, and I try to keep the space as scent and allergen free as possible to accommodate clients with allergies. If you are wearing some scented products (deodorant/shampoo/etc), that's okay - just try to avoid applying scented products to the skin directly before coming in for a session.
  • Where are you located?
    Grounded Soul Therapies is located in an office complex at 40 South River Road, Suite 50. The entrance to the parking lot is off of Palomino Lane, across from Eastern Bank. Once you enter the lot, Suite 50 is in the back left corner - in the same suite as Traci Collins Skincare Studio.
  • Is there parking?
    My studio is located in a commercial condo complex, and there is ample shared parking in the lot. There is one disabled parking space directly in front of the unit, with a ramp up to the front door.
  • What type of payment do you accept?
    I accept cash and all credit cards. My payment kiosk supports contactless payments such as Apple Pay as well, and I can take Venmo. I also have clients that are able to use their HSA and FSA plans to cover my services - check with your provider to see if this is an option for you. Payment is due at the time of services.
  • How do I buy or redeem a gift card?
    Gift cards can be purchased online 24 hours a day from the website and printed at home. Please double check the recipient email carefully when sending a gift card, to ensure the gift card is received. The 16-digit gift card code is needed to redeem the card, so keep the print out or take a screen shot/photo of the code to redeem. Physical gift cards can be purchased through Nikki at the office. Please call/text 603-440-1142 to arrange a time to stop by and purchase one - since there is no receptionist, you'll need to make sure I am available to load the card for you. You can also grab one at your next appointment. If you're not local and aren't in a rush, I am also able to take payment over the phone and put the gift card in the mail - just contact me at 603-440-1142 to arrange this. Gift cards can be used towards any service. Appointments can be booked online by hitting any 'Book Now' button on the site. Make sure to bring the gift card to the appointment - the 16 digit code found on the gift card print out or the physical gift card is needed to process payment. If the cost of service is greater than the gift card amount, the recipient is responsible for the remaining balance.
  • Are you covered by insurance?
    I don't accept health insurance, although I can provide receipts and session notes as needed if you would like to submit to your health insurance for coverage on your own. Some clients are able to use their HSA or FSA accounts to cover services - check with your provider to see if this is an option for you.
  • Should I tip?
    It's 100% up to you. While gratuity is appreciated, it is not required. Do whatever you are comfortable with.
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